1. About us

These Terms and Conditions apply to purchases made from Keyboard World through www.keyboardworld.co.uk and to any other order that expressly refers to these Terms.

Keyboard World is a trading name of Third Eye Lab Ltd, a company registered in England and Wales under company number 16946547. Our registered office is 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ. Our trading and contact address is 39 Brascote Road, Hinckley, Leicestershire, LE10 0YE.

You can contact us at paul@keyboardworld.co.uk or on 07703 741325. In these Terms, “we”, “us” and “our” mean Third Eye Lab Ltd trading as Keyboard World. “You” and “your” mean the person placing an order or using the relevant product or service.

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2. What we provide

Keyboard World provides products and services for keyboard and piano players. Depending on the product description, these may include:

downloadable keyboard software, including registrations, sounds, styles, pads and related files;

downloadable music, audio, PDFs, reference materials and teaching resources;

online courses, lessons, webinars, workshops and support videos;

fixed-term clubs or memberships, including scheduled content and live catch-up sessions;

pay-per-view livestreams and access to recordings or replays;

free magazine, video and educational content; and

physical products where these are expressly offered for sale by us.

The product page forms part of the contract. It will identify the principal features, price, compatible instrument or system, access period, course dates and any additional conditions that apply.

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3. Who may order

You must be at least 18 years old and legally capable of entering into a contract to place an order. A parent or guardian must place any order intended for a person under 18 and is responsible for supervising that person’s use of our products, services and online sessions.

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4. Placing an order and forming the contract

Please check your order carefully before submitting it, including the product version, keyboard make and model, course or event date, email address and billing details.

Your order is an offer to buy. A contract is formed when we send an order confirmation or, if earlier, when we make the purchased content or service available to you. An automated acknowledgement does not oblige us to accept an order if there is a pricing error, the product is unavailable, payment is not authorised or we cannot reasonably fulfil the order.

If we cannot accept an order after taking payment, we will refund the amount paid for the unaccepted item.

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5. Product descriptions and demonstrations

We take reasonable care to describe products and services accurately. Images, screenshots, audio demonstrations and videos are illustrative and may sound or appear different depending on your instrument, speakers, amplification, settings, room, operating system or playing technique.

References to manufacturers and model names are used to explain compatibility. Unless expressly stated, Keyboard World is independent of and is not endorsed by Yamaha, Korg, Ketron or any other manufacturer.

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6. Compatibility and customer checks

Software and downloadable resources may be designed for a specific keyboard model, operating-system version, file format or configuration. Before ordering, you must read the product page and check that you have the correct instrument, sufficient storage, suitable media or cables, internet access and the ability to install or load the files.

If you are unsure, contact us before ordering. We will provide reasonable guidance, but you remain responsible for following the manufacturer’s instructions, backing up your instrument and existing data, and not interrupting an installation or update process.

We are not responsible for a product failing to work because it was purchased for an incompatible instrument or used contrary to the supplied instructions, except where our description or advice was inaccurate or your statutory rights provide otherwise.

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7. Prices and payment

Prices are shown in pounds sterling and include VAT where applicable, unless the website clearly states otherwise. Any delivery charge for physical goods will be shown before you place the order.

Payment must be made using one of the methods offered at checkout. Payments may be processed by a third-party payment provider. We do not normally receive or store your full card details.

We may change prices at any time, but a change will not affect an order that we have already accepted. If a price is clearly incorrect, we may reject or cancel the affected order and issue a refund.

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8. Digital delivery and access

Digital products may be supplied by download link, email, customer account, private webpage, private or unlisted video link, cloud storage or another method stated on the product page.

You are responsible for providing a working email address, checking spam or junk folders, downloading files promptly and keeping a secure backup. If you have not received access information, contact us and we will investigate.

Any stated access period will be shown on the product page. Where no period is stated, we may change the hosting method or platform, but will use reasonable efforts to preserve the access promised at the time of purchase or provide a reasonable alternative.

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9. Software installation and support

Installation instructions and the level of support included vary by product. Standard support covers reasonable help with access, download and the supplied installation instructions. It does not include repairing third-party equipment, recovering data, general instrument training or resolving faults unrelated to our product.

Manufacturer updates may change compatibility after purchase. Where reasonably possible, we will explain known compatibility limitations. We do not promise that a product will remain compatible with every future instrument, firmware or operating-system update unless this is expressly included in the product description.

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10. Courses, lessons and webinars

Dates, times, format, tutor, content and any recordings or supporting materials will be described on the relevant page or confirmation. All times are UK times unless stated otherwise.

We may make reasonable changes to the running order, examples, tutor or delivery platform where necessary, provided the overall service remains substantially as described. If we cancel a paid session and cannot offer a reasonable replacement, we will refund the affected part of the price.

Educational content is intended to support musical learning and enjoyment. Results depend on factors including practice, experience, equipment and participation, and we do not guarantee a particular level of progress or professional outcome.

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11. Fixed-term clubs and memberships

The product page will state the membership term, payment arrangement, included content, frequency of release and any live sessions. A fixed-term membership does not renew automatically unless automatic renewal is clearly disclosed and agreed before purchase.

Content release dates and live-session dates may occasionally change. We may make a reasonable substitution or extend access where necessary. Your membership is personal and may not be shared, transferred or used to give another person access.

If instalments are offered for a fixed-term membership, they are a payment plan for the full fixed-term price unless the product page expressly describes a cancel-any-time subscription. Missing an instalment does not automatically cancel the remaining contractual balance.

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12. Livestreams, recordings and third-party platforms

Livestreams and hosted recordings may depend on third-party services such as YouTube, Zoom, Vimeo, cloud storage or website providers. You are responsible for a suitable device, browser, internet connection and audio setup.

If a technical problem within our reasonable control materially prevents access, we may provide a replay, replacement date, alternative access or an appropriate refund. We are not responsible for local internet, device or audio problems, or a third-party outage beyond our reasonable control, but we will take reasonable steps to reduce disruption.

You must not record, rebroadcast, screen-capture, distribute or make paid or private sessions available to others unless we give written permission.

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13. Your conduct in lessons, live sessions and communities

You must behave respectfully and must not post or communicate anything unlawful, abusive, discriminatory, defamatory, threatening, invasive of privacy, infringing or disruptive. You must not share access links or admit unauthorised participants.

We may mute, remove or suspend a participant where reasonably necessary to protect other participants, the tutor, our systems or our rights. Serious or repeated misconduct may result in termination of access without refund, subject to your statutory rights.

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14. Consumer cancellation rights

Nothing in these Terms limits your statutory rights. The cancellation rules differ for physical goods, services, digital content and certain date-specific activities.

14.1 Digital content supplied immediately

For digital content not supplied on a physical medium, you normally have 14 days from the day the contract is made to cancel. However, if you expressly ask us to begin supplying the digital content during that period and acknowledge that your right to cancel will be lost when supply begins, your cancellation right is lost once the download, stream or other supply begins. We will obtain the required consent and acknowledgement at checkout or before supply where this applies.

14.2 Services beginning during the cancellation period

For services, you normally have 14 days from the day the contract is made to cancel. If you expressly ask us to begin during that period and then cancel before the service is complete, we may charge a proportionate amount for the service already supplied. If the service has been fully performed after your express request and acknowledgement, the statutory right to cancel may be lost.

14.3 Physical goods

For most physical goods bought online, you normally have 14 days after the day you receive the goods to tell us that you wish to cancel, followed by a further 14 days to return them. You must take reasonable care of the goods. Unless the goods are faulty or we agree otherwise, you are responsible for the direct cost of return. Exceptions may apply, including to personalised goods and certain sealed audio, video or software products once unsealed.

14.4 Date-specific services

Some services connected with leisure activities on a specific date or during a specific period may be excluded from the statutory cancellation right. Where we rely on an exception, this will be made clear before purchase. Any additional cancellation policy stated on the product page will still apply.

To cancel where a cancellation right applies, email paul@keyboardworld.co.uk with your name, order details and a clear statement that you wish to cancel, or use the model form at the end of these Terms.

15. Refunds, faults and statutory remedies

Digital content must be of satisfactory quality, fit for purpose and as described. Services must be performed with reasonable care and skill. Physical goods must meet the standards required by law. If they do not, you may be entitled to remedies such as repair, replacement, repeat performance, a price reduction or refund, depending on the circumstances.

A change of mind does not create a refund right after a valid cancellation right has ended or been lost. In particular, choosing the wrong keyboard model is not normally a fault in the product where compatibility was accurately and prominently described. This does not affect your rights where our description or advice was wrong.

Please contact us promptly with your order number, a clear description of the problem and, where helpful, screenshots or details of your instrument and software version. We may ask you to follow reasonable diagnostic steps so that we can identify and correct the problem.

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16. Licence for digital products and teaching materials

Unless a product page expressly grants wider rights, payment gives you a personal, non-exclusive, non-transferable licence to use the purchased digital product or teaching material for your own private musical use on compatible equipment that you own or control.

You may make reasonable backup copies for your own use. You must not:

share download links, passwords, private video links or files;

copy, resell, rent, sublicense, upload, publish or distribute the product or any substantial part of it;

include our registrations, styles, sounds, samples, PDFs, videos or teaching materials in another product, course, library or commercial service;

remove copyright, trade mark or ownership notices;

reverse engineer or extract protected components except where the law expressly permits this; or

use the product in a way that infringes third-party rights.

You may use the sounds, registrations or styles during your own performances and in recordings of your own performance, unless the product page states a specific restriction. This does not give you rights in any third-party composition, lyrics, notation, sample or recording.

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17. Intellectual property

Keyboard World and its licensors retain all intellectual property rights in the website, branding, magazine, videos, course content, software, registrations, sounds, styles, arrangements, graphics, written materials and other content, except for rights expressly licensed to you.

Manufacturer names, product names and third-party works remain the property of their respective owners. You are responsible for obtaining any permissions or licences required for your own public performance, broadcast, recording, streaming, commercial release or other use of third-party music.

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18. Free content and the Keyboard World magazine

Free resources, magazine issues, videos, webinars and demonstrations are provided for general information and education. We may update, replace or withdraw free content without notice. Free content remains protected by intellectual property law and may not be republished or sold without permission.

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19. Affiliate links and third-party sellers

Some links on our website are affiliate links. If you follow one and buy from a third-party retailer, Keyboard World may receive a commission at no additional cost to you.

Unless the product page and checkout identify us as the seller, the contract for an affiliate purchase is between you and the third-party retailer. That retailer is responsible for price, stock, payment, delivery, returns, warranties and after-sales obligations under its own terms. Any additional informal guidance from Keyboard World does not replace the retailer’s legal responsibilities.

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20. Promotions, discount codes and free offers

Promotions and discount codes are subject to their stated dates, eligibility and product restrictions. They have no cash value, cannot normally be combined and may be withdrawn before an order is accepted where there is an error or misuse. Free products remain subject to any licence and use restrictions stated in these Terms.

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21. Privacy, communications and recordings

We process personal information in accordance with our Privacy Policy. We may send service messages needed to administer orders, access, courses or memberships. Marketing messages are sent only where permitted, and you can unsubscribe from marketing at any time.

A live session may be recorded if this is stated in advance. You should keep your camera off, use a display name that you are comfortable sharing and avoid disclosing private information if you do not wish to appear or be identifiable in a recording. Any use of participant recordings beyond providing the relevant service will be handled in accordance with our Privacy Policy and any consent requirements.

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22. Website availability and security

You must not misuse the website, attempt unauthorised access, interfere with its operation, introduce malicious code, scrape protected content or use another customer’s account or access link.

We may carry out maintenance or make reasonable changes to the website and delivery platforms. We do not promise uninterrupted availability, but this does not reduce any obligation to provide paid content or services in accordance with the contract.

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23. Our responsibility to you

We are responsible for loss or damage that is a foreseeable result of our breach of contract or failure to use reasonable care and skill. We are not responsible for loss or damage that was not foreseeable when the contract was made.

We do not exclude or limit liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory consumer rights.

Our products and services are supplied for personal and private use unless we agree otherwise in writing. If you use them for a business or commercial purpose without such agreement, we are not responsible for loss of profit, revenue, business, contracts, opportunity, goodwill or business interruption to the extent the law permits.

We are not responsible for damage to an instrument or loss of data caused by ignoring manufacturer instructions, failing to make a backup, using an incompatible product or interrupting an installation, except to the extent that the damage was caused by our defective digital content or our negligence and cannot lawfully be excluded.

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24. Events outside our reasonable control

We are not responsible for delay or failure caused by circumstances outside our reasonable control, such as serious illness, power or internet failure, disruption to a hosting or video platform, industrial action, natural events or government action. We will contact affected customers where reasonably possible and take reasonable steps to minimise disruption. If the effect is substantial or prolonged, you may have the right to end the affected contract and receive an appropriate refund for anything paid for but not supplied.

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25. Ending or suspending access

We may suspend access while we investigate suspected payment fraud, unauthorised sharing, security risks or a serious breach of these Terms. Where the issue can be corrected, we will normally give you a reasonable opportunity to do so.

We may end the contract for a serious or repeated breach. Ending the contract does not affect rights and liabilities that arose before termination, and provisions concerning intellectual property, licences, liability and dispute resolution continue where relevant.

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26. Changes to products and these Terms

We may make minor changes to products or services to improve them, maintain security, reflect legal or regulatory requirements or accommodate platform changes, provided this does not materially reduce what you purchased.

We may update these Terms for future orders. The version in force when your order is accepted will apply to that order, unless a change is required by law or you expressly agree to it.

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27. Complaints

If you have a concern, please contact us first at paul@keyboardworld.co.uk or write to Keyboard World, 39 Brascote Road, Hinckley, Leicestershire, LE10 0YE. Please include your name, order number and a clear description of the issue. We will aim to respond fairly and within a reasonable time.

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28. General legal terms

If any part of these Terms is found to be unlawful or unenforceable, the remaining parts will continue in effect. A delay in enforcing a right does not waive that right. You may not transfer your contract or licence without our written consent. We may transfer our rights and obligations only where this does not reduce your rights.

The contract is between you and us. No other person has a right to enforce it, except where the law provides otherwise.

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29. Governing law and courts

These Terms are governed by the law of England and Wales. If you are a consumer resident elsewhere in the United Kingdom, you also retain any mandatory protection provided by the law of the country in which you live.

You may bring court proceedings in England and Wales or, if you live in Scotland or Northern Ireland, in the courts of the part of the United Kingdom in which you live. We may bring proceedings against you only in the courts that apply under consumer law.